NeoHeater is committed to security, confidentiality and continuous protection of the personal data (the "Data") of the users of its services, in accordance with the French and European regulations in force, in particular the French Data Protection Act of January 6, 1978 as amended (LIL) and the General Data Protection Regulation of April 27, 2016 (RGPD).
The purpose of this policy is to inform you of the rules we apply to data protection. In particular, it describes how we collect and process your personal data and how you can exercise your rights with regard to this data.
We are responsible for the processing of personal data collected through our Libeo platform. This means that we determine the purpose and means of processing the personal data collected. In this context, some of our partners are our subcontractors. The privacy policy of our partner Addev Materials is available on our website.
We have a strict policy to ensure the protection of your Data.
Therefore
Data is collected on the basis of a legal obligation, a legitimate interest or your consent.
We collect your Data through forms that you fill out on our website. We also collect your Data when you correspond with us, in particular with our sales department, by e-mail or by telephone. In this case, we keep a copy of this exchange. We may also collect your Data when you interact with us on social networks. We also collect your Data automatically when you log on to our website.
Your name, surname, email address, role in your company, etc.
Your IP address, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Analytics, heat mapping our site and modifying content.
Notifying you of any changes to our service, phone or email.
Sending you emails and calling you to answer your contact form submission.
You have given clear consent for you to process your personal data for a specific purpose.
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at a.rezig@addevmaterials.com.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
The personal data we collect is primarily stored in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
In accordance with Article 32, 8° of Law No. 78-17 of January 6, 2018 "relating to data processing, files and freedoms" our Company will keep personal data only for the time strictly necessary to achieve the purposes defined in Article 4.
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.
Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:
This is a web hosting provider: we use it to store data you generate by using the service securely in the cloud.
EU (Ireland)
We use this service for customer communications, user interaction and helpdesk assistance.
US
We use this service for customer communications.
US
We use this service for customer communications, user interaction and helpdesk assistance.
US
We use this service for sending, storing and tracking emails.
US
Webflow, Inc.
Privacy PolicyWe use this service to build our website and our contact form.
US
Zapier, Inc.
Privacy PolicyWe use this service to automate tasks like sending emails.
US
This service processes payments for us.
EU & US
We and our partners use cookies and web beacons to distinguish you from other users when you use our website or applications.
Indeed, during the consultation of our platform, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) on our platform/application, are likely to be recorded in "Cookies" files installed on your terminal, subject to the choices that you would have expressed concerning the Cookies and that you can modify at any moment
Only the sender of a cookie can read or modify the information contained in it.
When you connect to our platform, we may install various cookies on your terminal, subject to your choices, allowing us to recognize the browser of your terminal during the period of validity of the cookie concerned. The cookies we issue are used for the purposes described below, subject to your choices, which result from the settings of your browser software used during your visit to our platform that you can express at any time to us. This information is kept for a maximum of 13 months.
Analytics and performance cookie:
Targeting cookie:
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use our website but certain services might not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at a.rezig@addevmaterials.com.
You can exercise your rights by sending us an email at a.rezig@addevmaterials.com.
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You can object to us using your data for profiling you or making automated decisions about youWe may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Bearer service to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Bearer.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the CNIL, either by calling their helpline or as directed on their website at https://www.cnil.fr/.
